Conditions

General Terms and Conditions and Customer Information

I. General Terms and Conditions

§ 1 Basic Provisions

(1) The following terms and conditions apply to contracts that you conclude with us as the provider (4falt Handels GmbH) via the website www.4falt.de. Unless otherwise agreed, the inclusion of your own terms, if applicable, is objected to.

(2) A consumer within the meaning of the following regulations is any natural person who concludes a legal transaction for purposes that can predominantly be attributed neither to their commercial nor their self-employed professional activity. An entrepreneur is any natural or legal person or a partnership with legal capacity that, when concluding a legal transaction, acts in the exercise of its self-employed professional or commercial activity.

§ 2 Accessibility

(1) In accordance with § 14 Para. 1 No. 2 in conjunction with Annex 3 No. 1 of the German Accessibility Strengthening Act (BFSG), we provide information on how our website or our service in electronic commerce meets the accessibility requirements of the relevant ordinance (BFSGV). This information can be accessed via a separate, appropriately labeled button (e.g., "Accessibility Statement" or similar) on our website and includes in particular the following points:

• a description of the applicable accessibility requirements;
• a general description of the service in an accessible format;
• descriptions and explanations required for understanding the provision of the service;
• a description of how the service meets the relevant accessibility requirements.

(2) The contact details of the responsible market surveillance authority are as follows:

(3) We may use Artificial Intelligence (AI) and special tools to implement accessibility requirements on our website. The purpose of this is to accommodate a multitude of potential disabilities, including visual, auditory, physical, linguistic, cognitive, and neurological limitations. Further details can be found under the separate, appropriately labeled button mentioned in Para. 1 on our website.

(4) Our website or our service in electronic commerce is accessible if it can be found, accessed, and used by people with disabilities in the generally customary manner, without particular difficulty, and basically without outside help.

(5) The measures to implement accessibility requirements include, for example, clearly recognizable font sizes and sufficient color contrast, navigability via mouse and keyboard, alternative text for images, subtitles and audio descriptions in videos (insofar as videos are embedded on the website), easily readable and understandable language, compatibility with all standard screen readers, and customizable display options for various end devices (smartphones, tablets, desktop computers, etc.).

§ 3 Conclusion of the Contract

(1) The subject of the contract is the sale of goods .

(2) By placing the respective product on our website, we are making a binding offer to conclude a contract via the online shopping cart system under the conditions stated in the item description.

(3) The contract is concluded via the online shopping cart system as follows:
The goods intended for purchase are placed in the "shopping cart". You can access the "shopping cart" via the corresponding button in the navigation bar and make changes at any time.
After clicking the "Checkout" or "Continue to Order" (or similar name) button and entering your personal data as well as the payment and shipping terms, the order data will finally be displayed to you as an order summary.

If you use an instant payment system (e.g., PayPal (Express/Plus/Checkout), Amazon Pay, Sofort) as the payment method, you will either be taken to the order summary page in our online shop or redirected to the website of the instant payment system provider.
If you are redirected to the respective instant payment system, make the appropriate selection or enter your data there. Finally, the order data will be displayed to you as an order summary on the website of the instant payment system provider or after you have been redirected back to our online shop.

Before submitting the order, you have the possibility to check the details in the order summary again, to change them (also via the "back" function of the internet browser), or to cancel the order.

(4) Your inquiries regarding the creation of an offer are non-binding for you. We will provide you with a binding offer in text form (e.g., by email), which you can accept within 5 days (unless another period is specified in the respective offer).

(5) The processing of the order and transmission of all information required in connection with the conclusion of the contract is partially automated via email. You must therefore ensure that the email address you have provided to us is correct, that the receipt of emails is technically ensured, and in particular that it is not prevented by SPAM filters.

§ 4 Individually Designed Goods

(1) You provide us with the suitable information, texts, or files required for the individual design of the goods via the online ordering system or by email. Our specifications regarding file formats must be observed.

(2) You undertake not to transmit any data whose content violates the rights of third parties (in particular copyrights, naming rights, trademark rights) or violates existing laws.
In the event of a breach of this obligation, you shall be liable to us for damages that we incur in this connection due to claims asserted against us by third parties. This does not apply if you are not responsible for the legal violation.

(3) You are obliged to check the data for accuracy of content before transmission. We do not check the transmitted data.

§ 5 Conclusion of the Contract for Courses

(1) The subject of the contract is the provision of courses.
By placing the respective course offer on our website, we are making a binding offer to conclude a contract via the online shopping cart system under the conditions stated in the respective course description.

(2) The contract is concluded via the online shopping cart system as follows:
The courses intended for booking are placed in the "shopping cart". You can access the "shopping cart" via the corresponding button in the navigation bar and make changes at any time.
After clicking the "Checkout" or "Continue to Order" (or similar name) button and entering your personal data as well as the payment terms, the order data will finally be displayed to you as an order summary.

If you use an instant payment system (e.g., PayPal (Express/Plus/Checkout), Amazon Pay, Sofort) as the payment method, you will either be taken to the order summary page in our online shop or redirected to the website of the instant payment system provider.
If you are redirected to the respective instant payment system, make the appropriate selection or enter your data there. Finally, the order data will be displayed to you as an order summary on the website of the instant payment system provider or after you have been redirected back to our online shop.

Before submitting the order, you have the possibility to check the details in the order summary again, to change them (also via the "back" function of the internet browser), or to cancel the order.
By submitting the order via the corresponding button you legally bindingly declare your acceptance of the offer, whereby the contract is concluded.

(3) Your inquiries regarding the creation of an offer are non-binding for you. We will provide you with a binding offer in text form (e.g., by email), which you can accept within 5 days (unless another period is specified in the respective offer).

(4) The processing of the order and transmission of all information required in connection with the conclusion of the contract is partially automated via email. You must therefore ensure that the email address you have provided to us is correct, that the receipt of emails is technically ensured, and in particular that it is not prevented by SPAM filters.

§ 6 Provision of Services for Courses

(1) The courses are carried out in the form described in the respective offers on the agreed dates.

(2) If the course implementation depends on the number of participants, the minimum number of participants is stated in the respective offer.
If the minimum number of participants is not reached, we will inform you in text form (e.g., by email) at least 7 days before the start of the course that the booked course will not take place. Any services already rendered will be refunded immediately in this case.

(3) In the event of the cancellation of a single event due to the short-notice absence of the course instructor due to illness or for any other important reason, services already rendered will be refunded immediately.
For events consisting of several dates, if a date is cancelled due to the short-notice absence of the course instructor due to illness or for any other important reason, the cancelled date will be made up on a replacement date.

(4) In connection with the use of course rooms and objects, you must comply with the locally posted house rules. You must follow our instructions or the instructions of the course instructor.

§ 7 Substitute Participants

You may designate a substitute participant at any time before the course begins. There are no costs for this rebooking.

§ 8 Special Agreements on Offered Payment Methods

(1) Payment via Klarna
In cooperation with the payment service provider Klarna Bank AB (publ) (Sveavägen 46, 111 34 Stockholm, Sweden; “Klarna”), we offer the following payment options. Payment is made to Klarna in each case:

• Invoice (“Pay Later”): The Klarna invoice terms for Germany can be found at https://cdn.klarna.com/1.0/shared/content/legal/terms/0/de_de/invoice; the terms for the option to extend the payment deadline can be found at https://cdn.klarna.com/1.0/shared/content/legal/terms/0/de_de/due_date_extension.
  The Klarna invoice terms for Austria can be found at https://cdn.klarna.com/1.0/shared/content/legal/terms/0/de_at/invoice; the terms for the option to extend the payment deadline can be found at https://cdn.klarna.com/1.0/shared/content/legal/terms/0/de_at/due_date_extension.

• Sofortüberweisung (“Pay Now”)

Further information on Klarna as well as the Klarna Terms of Use for Germany can be found at https://cdn.klarna.com/1.0/shared/content/legal/terms/0/de_de/user and https://www.klarna.com/de/.

(2) Payment via "PayPal" / "PayPal Checkout"
If you select a payment method offered via "PayPal" / "PayPal Checkout", payment is processed by the payment service provider PayPal (Europe) S.à.r.l. et Cie, S.C.A. (22-24 Boulevard Royal L-2449, Luxembourg; "PayPal"). The individual payment methods via "PayPal" are displayed to you under a correspondingly labeled button on our website and during the online ordering process. For payment processing, "PayPal" may use other payment services; if special payment terms apply to these, you will be informed of them separately. Further information on "PayPal" can be found at https://www.paypal.com/de/webapps/mpp/ua/legalhub-full.

(3) Payment via "Shopify Payments"
If you select a payment method offered via "Shopify Payments", the Shopify Payments service provided by Shopify International Limited (2nd Floor Victoria Buildings, 1-2 Haddington Road, Dublin 4, D04 XN32, Ireland), payment is processed by the payment service provider Stripe Payments Europe, Ltd. (1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland; "Stripe"). The individual payment methods via Shopify Payments are displayed to you under a correspondingly labeled button on our website and during the online ordering process. For payment processing, Stripe may use other payment services; if special payment terms apply to these, you will be informed of them separately. Further information on Shopify Payments can be found at https://www.shopify.com/de/legal/terms-payments/de.

§ 9 Provision of services for vouchers (voucher terms and conditions)

(1) Unless otherwise stated in the offer or on the voucher, we are the issuer of the voucher. Our name and address can be found in our contact details in the legal notice.

(2) Purchased vouchers entitle you to redeem the credit value documented on the voucher with us within the validity period. Vouchers can only be redeemed in our online shop at www.4falt.de or, if indicated, in our local retail store. The product description and the redemption conditions described therein at the time of the voucher purchase shall apply.

(3) The validity period of the voucher is 3 years from the end of the calendar year of purchase, unless a different validity period is indicated in the respective offer.

(4) A prerequisite for redeeming a voucher is the full payment of the purchase price for the voucher. The voucher must be redeemed during the electronic ordering process on our website by entering the voucher code in the designated input field. Retroactive offsetting is excluded. Any remaining credit balance remains on the voucher and can be used for future orders.

(5) Only one voucher can be redeemed per order.

(6) After the expiration of the cancellation period or if the right of cancellation for consumers lapses, no refund or exchange will be made. A cash payout or partial payout of voucher amounts is not possible. The voucher balance does not earn interest. When exercising the statutory right of cancellation for goods or services paid for with the voucher, the voucher amount included in the purchase price will be credited exclusively as a voucher. Unless otherwise stated, the validity period of the credited voucher corresponds to the validity period of the voucher used for the order.

(7) Transferring or assigning the voucher is permitted.

§ 10 Right of retention, retention of title

(1) You may only exercise a right of retention if it concerns claims arising from the same contractual relationship.

(2) The goods remain our property until the purchase price has been paid in full.

§ 11 Warranty

(1) Statutory liability for defects applies.

(2) Provided you are informed of this by us before submitting your contract declaration and this has been expressly and separately agreed, the limitation period for claims for defects in used goods is one year from delivery of the goods. The above restriction does not apply:

(3) As a consumer, you are requested to check the goods immediately upon delivery for completeness, obvious defects, and transport damage and to inform us and the carrier of any complaints as soon as possible. Failure to do so has no effect on your statutory warranty claims.

(4) Insofar as a feature of the goods deviates from the objective requirements, the deviation shall only be deemed agreed if you were informed of this by us before submitting the contract declaration and the deviation was expressly and separately agreed between the contracting parties.

§ 12 Choice of law, place of performance, place of jurisdiction

(1) German law applies. For consumers, this choice of law only applies to the extent that the protection granted by mandatory provisions of the law of the state of the consumer's habitual residence is not withdrawn (favorable principle).

(2) The place of performance for all services arising from the business relations with us and the place of jurisdiction shall be our registered office, provided you are not a consumer but a merchant, a legal entity under public law, or a special fund under public law. The same applies if you do not have a general place of jurisdiction in Germany or the EU or if your place of residence or habitual abode is unknown at the time the action is filed. The authority to also invoke the court at another statutory place of jurisdiction remains unaffected.

(3) The provisions of the UN Sales Convention expressly do not apply.

§ 13 Protection of minors

(1) When selling goods subject to the provisions of the Youth Protection Act, we only enter into contractual relationships with customers who have reached the prescribed minimum age.
Existing age restrictions are indicated in the respective item description.

(2) By submitting your order, you assure that you have reached the legally required minimum age and that your information regarding your name and address is correct. You are obliged to ensure that only you or persons authorized by you to receive the delivery who have reached the legally required minimum age receive the goods.

(3) Insofar as we are obliged by legal provisions to carry out an age check, we instruct the logistics service provider commissioned with the delivery to hand over the delivery only to persons who have reached the legally required minimum age and, in case of doubt, to have the person receiving the goods show their identity card for age verification.

(4) Insofar as we indicate beyond the legally required minimum age in the respective item description that you must have reached the age of 18 for the purchase of the goods, the preceding paragraphs 1-3 apply with the proviso that, instead of the legally required minimum age, the age of majority must have been reached.

II. Customer Information

1. Identity of the seller

4falt Handels GmbH
Zum Steckengarten 30
63322 Rödermark
Germany
Phone: 060746933390
E-mail: info@4falt.de


We are willing, but not obliged, to participate in dispute resolution proceedings before a consumer arbitration board.

2. Information on the conclusion of the contract

The technical steps for concluding the contract, the conclusion of the contract itself, and the correction options are carried out in accordance with the provisions "Conclusion of the contract" of our General Terms and Conditions (Part I).

3. Contract language, contract text storage

3.1. The contract language is German.

3.2. We do not store the full text of the contract. Before submitting the order via the online shopping cart system, the contract data can be printed out or electronically saved using the browser's print function. After receipt of the order by us, the order data, the legally required information for distance contracts, and the General Terms and Conditions will be sent to you again by e-mail.

3.3. For inquiries for quotes outside the online shopping cart system, you will receive all contract data as part of a binding offer in text form, e.g., by e-mail, which you can print out or save electronically.

4. Codes of conduct

4.1. We have submitted to the "Käufersiegel" (Buyer Seal) quality criteria of Händlerbund Management AG, viewable at: https://www.haendlerbund.de/de/downloads/kaeufersiegel/kaeufersiegel-zertifizierungskriterien.pdf.

4.2. We have submitted to the quality criteria of Trusted Shops GmbH, viewable at: https://www.trustedshops.com/tsdocument/TS_QUALITY_CRITERIA_de.pdf

5. Essential features of the goods or service

The essential features of the goods and/or services can be found in the respective offer.

6. Prices and payment methods

6.1. The prices quoted in the respective offers as well as the shipping costs represent total prices. They include all price components, including all applicable taxes.

6.2. The applicable shipping costs are not included in the purchase price. They can be accessed via a correspondingly labeled button on our website or in the respective offer, are shown separately during the ordering process, and are to be borne by you unless free delivery is promised.

6.3. If delivery is made to countries outside the European Union, further costs for which we are not responsible may arise, such as customs duties, taxes, or money transfer fees (bank transfer or exchange rate fees of the credit institutions), which are to be borne by you.

6.4. Any costs incurred for money transfers (bank transfer or exchange rate fees of the credit institutions) must be borne by you in cases where the delivery is made to an EU member state, but the payment was initiated outside the European Union.

6.5. The payment methods available to you are shown under a correspondingly labeled button on our website or in the respective offer.

6.6. Unless otherwise stated for the individual payment methods, the payment claims from the concluded contract are due for payment immediately.

6.7. Unless otherwise agreed, for the booking of courses, payment must be made on-site at the course location no later than before the start of the course; otherwise, there is no entitlement to participate.

7. Delivery conditions

7.1. The delivery conditions, delivery date, and any existing delivery restrictions can be found under a correspondingly labeled button on our website or in the respective offer.

7.2. As a consumer, it is regulated by law that the risk of accidental loss and accidental deterioration of the sold item during shipment does not pass to you until the goods are handed over to you, regardless of whether the shipment is insured or uninsured. This does not apply if you have independently commissioned a transport company not named by the entrepreneur or another person designated to carry out the shipment.

8. Statutory liability for defects

Liability for defects is governed by the "Warranty" provision in our General Terms and Conditions (Part I).

These T&Cs and customer information were created by the Händlerbund lawyers specializing in IT law and are permanently checked for legal compliance. Händlerbund Management AG guarantees the legal certainty of the texts and is liable in the event of warnings. Further information can be found at: https://www.haendlerbund.de/de/leistungen/rechtssicherheit/agb-service.